We ship WORLDWIDE! Most orders will ship within 3-5 business days. Some orders may be delayed due to backordered items. Canada and International orders may take longer up to 2 weeks. Once your order is placed you will receive a confirmation email with an reciept. You can track your item(s)  using the tracking number! 

We will happily exchange merchandise or offer a refund, situations depending. Please contact us if any of my crystals arrived damaged or broken, and will be more than happy to replace them if you are willing to be respectful and understanding!


Full price items purchased from Collective Gem Co. in original condition and accompanied by a receipt may be returned or exchanged within 14 days of purchase. Sale and clearance items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Product returned between 15 and 30 days of purchase will receive store credit. Anything returned or exchanged beyond 30 days may require an additional servicing fee. 

For payment help, status of an order, or store policies please contact! We look forward to hearing from you!!!